Cable Provider support

Service Type: Inbound, Billing Customer Service Calls

What to Expect

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• Assist callers with billing inquiries
• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
• Always strive to ensure First Call Resolution (FCR) and
complete Customer Satisfaction (VOC).
• Code the sale accurately and completely for the installer
• Knowledge of Comcast processes and policies
• Build trust and rapport with the Comcast customer through
clear, respectful interaction
• Understand “client call flow”

• Correctly code the sale accurately and completely for the
installed

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Capabilities of Top Performing Agents for this Program
 

• Deliver fluent written and verbal English

• Demonstrate a proven ability to deal with challenging customers and situations
   

• Be confident in the ability to achieve metrics
   

• Build and maintain strong working relationships through exceptional communication
   

• Provide proven problem-solving capabilities to deliver practical solutions

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Equipment Requirements

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PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

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Sunday- Saturday: 8 AM – 12 PM ET & 5 PM – 10 PM ET

 

Client requests agents service 20 hours per week, (7.5 hours) required on Saturday, Sunday or

Monday or a combination of all three.

Starting Pay: $11.00 per hour

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