TELeHealth Network Support
Service Type: Customer Service Phone Support
What to Expect As An Agent
•Assisting new or existing MDLIVE patients in a
friendly courteous manner when processing
requests for consultations with MDLIVE physicians.
•Assisting MDLIVE patients to reset their
login/passwords troubleshoot their MDLIVE.COM
profile and mobile app and if need be, escalate to
create a ticket in Salesforce for the client.
•Making callbacks using the outbound procedure
when required by the client or patient as a follow-up.
•Your agents will need to be very familiar with HIPAA
and other applicable healthcare laws and
regulations. MDLive requires completion of certain
healthcare modules each year in order to remain on
the program
•Registering new patients on the MDLive service
through the patient’s affiliation or organization
Capabilities of Top Performing Agents for this Program
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Deliver fluent written and verbal English
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Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
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Skill and efficiency in writing and verbal communication
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Knowledgeable, friendly and eloquent customer service
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Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 7, 8, 8.1 or Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
MAC Requirements:
Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
64 GB total Hard Drive or higher.
4 GB of RAM or better
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
Available Hours
7 days a week
365 days
8
:00 AM EST 11 :00 PM EST
Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.
Starting Pay: $11.50 per hour
