Privacy Policy of Virtual Work Agency LLC

Last updated: September 2018

Virtual Work Agency LLC. (“VWA”, “we,” “us,” “our”) respects your concerns about privacy. This Privacy Policy (“Privacy Policy”) applies to personal information (listed below) we collect on websites created, operated and maintained by Virtual Work Agency LLC. on its own behalf, and on behalf of its customers and business partners, and contact center services performed on behalf of its customers and business partners. Applicable sites include www.virtualworkagency.com and other Virtual Work Agency LLC. sites. This Privacy Policy is incorporated into, made subject to and is governed by, Website Terms of Use (“Terms”) by and between Virtual Work Agency LLC. and you (“you”, “your”).

This Privacy Policy describes the types of information we collect on our websites and service platform, how we may use that information, with whom we may share it and what we do to protect it. We also tell you how you can reach us to ask us to update your preferences regarding how we communicate with you or answer any questions you may have about our privacy practices.

Please note that this Privacy Policy does not address use and disclosure of your information by our business partners who may offer services through our websites or link to our websites. These entities have their own policies describing their practices.

Collection of Information

Personal Information:

Virtual Work Agency LLC. collects information from individuals who visit the websites maintained by Virtual Work Agency LLC.and information submitted by visitors to register with the site or associated services. Information collected may include:

  • information about your interest in and use of our websites, product and services, and

  • personal information that you voluntarily submit, including but not limited to:

    • first and last name,

    • social security number or state identification number;

    • email address,

    • postal or physical address,

    • telephone number,

    • other contact information,

    • occupation or industry,

    • payment and billing information, and

    • information you provide to Virtual Work Agency LLC. or post on a Virtual Work Agency LLC. discussion forum, chat room or testimonial

To help us provide our services and optimize our marketing efforts, Virtual Work Agency LLC. may supplement the data we collect with additional data received from third-party sources.

As part of the services we provide our customers and business partners, Virtual Work Agency LLC.  also collects information under the direction of its customers and business partners. Such information will include necessary to provide you with services and support and could include, but not limited to, information relating to sales, credit cards, vehicle and driver information, or medical and drug information.

We only collect information identified above that we believe to be relevant and required to provide an individual with requested information and services and to conduct our business.

Cookies

When you visit our Site(s), we may collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. Cookies are small files that websites and email servers place and access on your computer or other Internet-connected devices to uniquely identify your browser or device or to store information or settings in your device. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict, disable or delete certain cookies. Please note, however, that without certain cookies, you may not be able to use all of the features of our website(s). For example, we may use certain essential cookies that are set when you enter some of our website(s) to assist with navigation during your visit or when you complete certain forms. Blocking these cookies or deleting them earlier than their normal expiration date may cause problems.

Automatically Collected Information

Our web servers may log information such as your device and operating system type, browser type, domain, device ID, Internet Protocol (“IP”) address and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to our website(s) and the IP address of the device you use to connect to the Internet.

To control which web servers place and access cookies and collect information by automated means, we may place tags on our Web pages called “web beacons,” which are small files that allow us to understand the actions of visitors to our website(s). We may use similar technology in emails we send, which may enable the placing or accessing of cookies and also enable us to know if you received the email if the email was opened and if you clicked on any links in the email.

In addition, we may collect information you provide to us when you perform site searches, use our services, edit information in your profile, communicate with us by phone, e-mail, text services.

Third-party Data Collection

We use third-party web analytics services on our websites (s), such as those of Google Analytics or Google’s AdWords. These service providers may use cookies and web beacons or other technology to help us analyze how users use the website(s). The information collected by such technology (including, where applicable, your IP address) will be disclosed to or collected directly by these service providers, who use the information to facilitate the evaluation of your use of the website(s).

Human Resources Data

Virtual Work Agency LLC. may collect personal information relating to employment applications for employment or contractors through our website and/or through a third-party vendor who will conduct on-boarding and engage in background checks and related investigations. Such personal information will be subject to the Terms hereof. You will be required to opt-in for the submission of any such personal information submitted.

Agent Onboarding Data

Virtual Work Agency LLC. may collect personal information relating to sourcing and onboarding of agents through our website and/or through a third-party vendor who will conduct on-boarding and engage in background checks and related investigations. Such personal information will be subject to the Terms hereof. You will be required to opt-in for the submission of any such personal information submitted.

How We Use Your Information

Virtual Work Agency LLC. may use your information for a number of purposes, including:

  • Providing visitors (including contractors, customers, and business partners) with access to websites and applications for which they have registered, as well as any services or support requested.

  • Providing visitors with access to materials they have requested such as white papers, technical briefs, product/service offering demonstrations and other materials. Access to such materials may require that visitors provide information such as contact information, where they work, and what type of work they do.

  • Sending visitors notices of events and other marketing information about Virtual Work Agency LLC. products and services such as promotions, events, seminars, webinars, podcasts, teleconferences or executive roundtables.

  • Engaging in communications with visitors such as through telephone, email, web chat, SMS messaging, social media and other means when initiated or requested by visitors.

  • Evaluating visitors who have applied for career opportunities or other Human Resources activities, such as by submitting information to the Virtual Work Agency LLC. Careers portion of its site.

  • Evaluation, qualification, and certification of visitors who have applied to become a Virtual Work Agency LLC. independent agent, such as by submitting information to the Virtual Work Agency LLC. “Become an Agent” portion of its site.

  • Conducting user surveys and other market research on visitors and Virtual Work Agency LLC. products and services.

  • Gaining a better understanding of how the sites and our products and services perform and how they are used in order to maintain and improve them.

  • As further provided in any supplement to this Privacy Policy or a contract with respect to specific Virtual Work Agency LLC. products or services.

  • In accordance with our customers’ and business partners’ instructions to provide services to our customers and business partners. The use of information collected through our service platform shall be limited to the purpose of providing the service for which customers or business partners have engaged Virtual Work Agency LLC..

  • Sending an automatic one-time email to a friend identified by a visitor inviting that him or her to visit the site. Virtual Work Agency LLC. does not store this information for additional purposes.

  • Non-personal information is used in an effort to improve the quality of its website and also to answer questions, as well as improve delivery and quality of information to visitors of Virtual Work Agency LLC.’ websites.

  • We may retain the personal information we collect through our websites and the personal information we process on behalf of our customers and business partners through our platform, only for so long as it is necessary or relevant to fulfill the above-mentioned purposes or comply with applicable law, resolve disputes, troubleshoot problems or assist with investigations. After it is no longer necessary for us to retain personal information, we dispose of it in accordance with our data retention and disposal policies.

Virtual Work Agency LLC. Discussion Forums, Chat Rooms and Testimonials

If you participate in a Virtual Work Agency LLC. discussion forum, chat room or testimonial, you should be aware that the information you provide there may be made broadly available to others, potentially inside or outside Virtual Work Agency LLC., who have access to that discussion forum, chat room or testimonial. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion within a forum, chat room or testimonial is his or her own and should not be considered as reflecting the opinion of Virtual Work Agency LLC.

Disclosure of Information

We share your personal information with third parties only in the ways that are described in this Privacy Policy.

We may share the personal information of visitors to our corporate websites or trade shows with third parties who may market their products or services to you. If you do not want us to share your personal information with these companies, contact us via one of the methods listed under “Your Privacy Choices” section or you may refer to our details under Contact Us below or send us an email directly at info@virtualworkagency.com

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena or similar legal process;

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or unlawful activity, or respond to a government request,

  • if Virtual Work Agency LLC. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

  • with our affiliates, subsidiaries or parent company for any of the purposes described in this Privacy Policy, or

  • to any other third-party as described here or with your prior consent.

  • Virtual Work Agency LLC. will not otherwise disclose or share customer and business partner information except for the purpose of providing the service for which customers or business partners have engaged Virtual Work Agency LLC. including to prevent or address service or technical problems, at a customer’s or business partner’s request in connection with support matters, or as may be otherwise provided in a service agreement between the parties

Virtual Work Agency LLC. may share personal information collected from you with third-party service providers that Virtual Work Agency LLC. uses to support the provision of services, including but not limited to third-party payment processing services, email provider, “live chat” provider or companies that help us deliver interactive on-line advertising such as banner ads. As allowed by applicable law, Virtual Work Agency LLC. may disclose automatically collected and other aggregate non-personally-identifiable information with interested third parties, to assist such parties in understanding the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Virtual Work Agency LLC.. Generally, these disclosures are made under terms comparable to this Privacy Policy, and the recipients are limited to using the information the purpose for which it was provided. As allowed by applicable law, we may also share certain personal information among our affiliates and joint marketing partners for the purposes described in this

 

Privacy Policy.

It is Virtual Work Agency LLC.’ practice to require such third parties to handle information in a manner consistent with Virtual Work Agency LLC. policies. These third-party companies are authorized to use the information only as necessary to provide these services. Virtual Work Agency LLC. will only transfer such information to third parties that contractually agree to protect such data in a manner that is no less restrictive than Virtual Work Agency LLC.’ own standards for the protection of its own personal information.

Third-party Websites

Virtual Work Agency LLC.’ websites may, from time to time, provide links to other third-party websites which are outside our control and not covered by this Policy and may be different from this Policy. We strongly suggest that you review the privacy policies posted on all referenced third-party websites. We are not responsible for the content of any websites that are not affiliated with us, any use of those websites, or the privacy practices of those websites

We may link to third-party content (e. g., promotions) that is sponsored by or co-branded with an identified third-party. In these instances, the third-party may obtain information that you voluntarily submit to participate in a site activity. Virtual Work Agency LLC. is not responsible for information collected by third parties in this manner, nor the collection or use of information by other sites to which the site is linked. In addition, our site may contain links to other sites whose information practices may be different than ours. You should consult the other sites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.

Service Quality Monitoring

Certain transactions may also involve you contacting us, or Virtual Work Agency LLC. contacting you. Please be aware that it is Virtual Work Agency LLC.’ general practice to monitor and in some cases record calls for training or quality assurance purposes.

 

How We Protect Personal Information

The security of your personal information is important to us, but despite our efforts, we cannot promise that our security program will always eliminate all possible security risks, and our liability is limited as set forth in the Terms.

Virtual Work Agency LLC. uses commercially reasonable efforts to safeguard and protect the security of all data, inclusive of any personal information collected by Virtual Work Agency LLC. from you through the website(s). Virtual Work Agency LLC. maintains certain administrative, technical and physical safeguards in an effort to protect the security of the personal information we collect on the website(s). Personal Information and other data are stored in hosted and secured environments which utilize accepted industry standards for data security. Virtual Work Agency LLC. uses commercially reasonable efforts to partner with third-party service providers that meet accepted industry standards to support the collection, storage, hosting, processing and retention of data, inclusive of personal information.

Notwithstanding the foregoing, Virtual Work Agency LLC. cannot, however, ensure, warrant or guarantee that the information collected will not be accessed, disclosed, altered, or destroyed by system malfunction or circumvention of our safeguards.

It is also important for you to comply with the access controls (e.g., username/password management) and other applicable provisions of the Terms to protect against unauthorized access to your account and to the devices you use to access the Site(s).

 

Privacy of Minors and Children

Our website(s) do not and will not target and are not intended to solicit or attract children under the age of 18. Virtual Work Agency LLC. does not knowingly solicit personal information from children or send them requests for personal information.